A 'cookie' is a small piece of data sent from a website and stored in the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember pertinent information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past).
When a user clicks on your affiliate link, this action will place a 'cookie' in the browser that they used. That cookie helps us identify if a customer who made a purchase came from your affiliate link. Our cookie also remains on the user's website for the full 7 days.
So if someone makes a purchase, and then comes back to make another purchase before the 7 days, you will still receive credit as long as your affiliate cookie is the last one that was activated.
Another important note, our cookies are not product specific. If your customers buy a course (even the ones you didn't promote to them) within the 7 day cookie window, you will earn a commission from that purchase.
Sales take 3 days to show in your network account. You’ll be able to see the number of clicks right away, but sales are delayed a few days to prevent fraudulent purchases. We also have a 30 day return policy, so the total number of sales will fluctuate and could potentially go down if there is a return. After 30 days if you still think that you have an issue with your sales, you can contact us here. Please send us a screenshot if possible of what you see on your account as well as the affiliate link you used. This can help us support you and look into your request to the best of our abilities.
Also, before you promote any Udemy course we always recommend that you test your affiliate link for clicks and sign ups.